How things used to be
Our customer is a major provider of mobile and fixed network services for private and business customers in Germany. The nationwide offer critically depends on the dense network of radio masts. Each day, these masts issue approximately 100 error messages due to hardware problems. Fixing these quickly is crucial to maintaining a high service quality. In 15 per cent of all incidents, the technician tasked with carrying out the repair orders the wrong spare part. As a result, they have to travel to the mast a second time. This strongly impacts the cost of and time spent on repairs.
Then AI came along
Together with the customer, the adesso experts developed an AI-based model to predict the defective hardware. On the basis of automatic classifications, the application predicts the fault and issues recommendations to the service technician regarding the right spare parts and tools.
The situation today
Technicians have a better insight into the fault situation at the radio mast before having even arrived there. The AI application helps them better prepare for on-site repairs. All the necessary information is integrated into the company’s ticket system.
Jacqueline Maier, Team Lead Data Science
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