Chatbots: AI in customer service
More requests, more topics, more complexity: If these keywords describe the situation in your customer service, chatbots are the right answer. AI-based systems help your customers to clarify their concerns faster, 24/7 and without waiting times. And they help you to automate processes, relieve employees and reduce costs - without compromising quality.
Are you looking for ideas on how to use chatbots in your company? Then get inspired by our report "Chatbot in customer service". Here you will find numerous practical examples, tips and facts from our major AI survey 2020. One finding: Those who already have chatbot experience rate the dialogue positively - 59 percent rated it "good" or better. These are the best prerequisites for you to start using chatbots now.
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